Frequently asked questions
A little help before you shop
Where do you deliver?
We deliver within the United States. Standard shipping is free.
When will my order arrive?
Allow an estimated 6–10 business days, including preparation. For production times and delay information, read our Shipping Policy.
How do I track my order?
Use the tracking link in your shipping confirmation email. If you need help finding it, email us with your order number.
Can I return something?
You can request a return or exchange within 30 days of delivery. Items must meet our return conditions. Standard return postage is paid by the customer.
What if an item arrives damaged or incorrect?
Send your order number and clear photos to support@hannahnewyork.com. For a verified issue, we cover return postage and offer a replacement or full refund.
How do I choose my size?
Check the measurements supplied with the item. For advice on a particular style, contact our customer support team before ordering.
Which payment methods can I use?
Checkout displays the payment methods available for your order and device.
How can I contact Hannah New York?
Email support@hannahnewyork.com. Include your order number when asking about a purchase.